Refund and Return Policy:
All standard products come with a 14-day, money-back guarantee for new and unopened products based on the delivery date as provided by CannaClear LLC. To receive a refund and to return products please contact our customer support team at [email protected]. All purchases after 14 days are considered final, there will be no refund issued for any requests for refunds after 14 days have passed the initial purchase date. Return shipping costs are the responsibility of the purchaser.
USPS Packaging- corrugated boxes are used for mailing and packaging to ensure the safety of arrival of orders to your doorstep. We bubble wrap all glass and all packages ship from the address “CC Shipping Department”.
During the weekdays, (Monday, Tuesday, Wednesday, Thursday, Friday) we ship ALL Orders same day as long as the order is received by 2:00PM Eastern Standard Time. If there is high order volume, some orders may ship out the following day. We take great care to ensure that your packages will arrive discreetly and safely to your doorstep. You can rest assured your package ships within the expected timeframe (2-3 business days) and if you are a registered purchaser you will receive shipping updates via email with tracking and delivery information. All our packages are scanned into the post office and we personally deliver them to our local post office for shipping. This assures the highest priority of handling for your package.
The only exceptions are Nationalized Postal Holidays. See the USPS for all national holidays. Orders placed on Postal Holidays will resume on next Business Day. Orders received after 4:00PM Eastern Standard Time will process the next Business Day. Orders are shipped in discreet packaging to help maintain your privacy. We understand the need for discreetness to ensure your privacy. Just like you we are people and understand that not everyone will be prone to our daily activities.
Currently we only offer Priority Mail shipping.
Please note due to COVID-19 USPS has made a disclaimer that some mail will take longer to arrive. Click here to see the USPS Statement in regard to Covid-19 shipping issues.
Terms & Conditions
SECTION 1 – MODIFICATIONS OF SERVICES AND PRICES
Prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 2 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. Any quantitative amounts given for a product are approximations and you accept any potential variance when purchasing a product from this site. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Any information related to dosing of any product(s) is given for educational purposes only, and should not be considered an instruction from CannaClear LLC in any way, shape, or form on how to utilize the products offered by CannaClear LLC.
SECTION 3 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Refund and Return Policy.
SECTION 4 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries or product reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, is a medical claim, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 5 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 6 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 7 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall CannaClear LLC , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 8 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless CannaClear LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 9 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 10 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 11 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 12 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hamilton County, Indiana.
SECTION 13 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 14 — CANCELLATIONS
Cancellations are not guaranteed and are governed by our Refund and Return Policy.
SECTION 15 — SHIPPING
At this time we only ship within the United States. All retail orders are typically shipped out in 1-4 business days, but may take longer at any given time, for any given reason. We ship via USPS first class or priority mail which then typically takes an additional 2-4 days for the product to arrive (within the 48 contiguous States).
Shipping times are not guaranteed and are subject to change at any time for any reason.
Please note that at this time USPS will not deliver to Military Bases and FedEx will not deliver to PO Boxes. If you place an order to one of these locations your order will be placed on an indefinite hold and you may be banned from future purchases at our sole discretion.
Once a package leaves our facility and/or makes it into the possession of the carrier, CannaClear LLC is no longer liable for the status or location of your order.
Note that any attempt or request to cancel or chargeback an order after it is placed or shipped, or to try to coerce any type of specialized treatment or outcome based off the insinuation, as determined by CannaClear LLC, in its sole discretion, that you may leave a less than favorably private or publicly given review, will be viewed as attempted fraud and a violation of our Terms of Service, and we may, in our sole discretion, prevent you from ordering from any or all websites and retail locations operated by us or our affiliated companies. We also may, in our sole discretion, share your information with affiliated and non-affiliated companies, including retailers and online retailers and distributors as someone associated with a high fraud risk. We may post your information to be seen in a manner that may be accessible to the public. This may cause others to not sell to you or otherwise transact any form of business with you. This may also lead to others commenting on your interactions with CannaClear LLC. You accept all of these potential outcomes as part of your request to cancel your order, seek a refund, or force an outcome on your order, as defined by CannaClear LLC, in our sole discretion, at any given time now or in the future.
All questions emailed to customer service will be answered as quickly as possible but are not guaranteed a response. There is no right of privacy to anything you send to CannaClear LLC customer service, whether written, telephoned, or communicated in any way.
CannaClear LLC uses a USPS address verification system. If your address is not confirmed you will receive a email from our customer service department. In certain cases this may delay your order. If we do not receive a response within 72 hours of the final attempt (all “final attempts” will be specified in a voicemail message and/or email to the contact information provided on the order), your order is subject to be canceled and refunded without your consent.
Based on the value of your order, CannaClear LLC customer service department may reach out to you to verify additional information to ensure the accuracy and legitimacy of the order. In certain cases this may delay your order. If we do not receive a response within 72 hours of the final attempt (all “final attempts” will be specified in a email to the contact information provided on the order), your order is subject to be canceled and refunded without your consent.