Have questions? We have answers! Please check out our FAQ below first and see if your question was answered there. If you have any issues with your purchase, please email us at [email protected] or fill out the form below.
Frequently Asked Questions
What is Delta-8 THC?
Delta-8-Tetrahydrocannabinol (Delta-8-THC, Δ8-THC) is a psychoactive cannabinoid found in the cannabis plant. It is an isomer of Delta-9-Tetrahydrocannabinol (Delta-9-THC, Δ9-THC), the compound commonly known as THC. Due to some of this information making certain health claims about the effects of Delta-8 THC we cannot go into much more detail. If you are interested in learning more please see: https://en.wikipedia.org/wiki/Delta-8-Tetrahydrocannabinol
What is included in my order?
We include lab results as well as a letter to law enforcement in all packages explaining the legality of our products.
How can I contact CannaClear?
The best way to reach us is via email at [email protected] or through our contact form.
How long does shipping typically take?
Shipping typically takes about 2-5 business days from the date of the order to the date of arrival. We try to make sure all orders are shipped within 72 hours from the time of processing except on weekends and with the exception of Holidays. We do not ship on Saturdays or Sundays.
I would like a refund, how can I start the refund process?
Please see our return and refund policy here for more information. We have a strict no refund policy. All sales are final.
Are your products lab tested?
Our distillate and other products are full panel lab tested for safety and compliance. The lab results can be found under our lab results section.
Will I receive a tracking number?
Yes. As soon as your order begins being packed up by our shipping department you will receive a tracking number via the email you provided with your order.
Can I pay for expedited shipping?
Yes you can. This does not guarantee your order will arrive within a specified time, orders typically take 1-3 days to process.
Do you ship discreetly? Where do orders ship from?
All of our packages ship from “CC Shipping Department.”. We care about your privacy and do our best to preserve it. All of our orders ship from Kentucky.
Can I change my order?
We cannot change orders beyond refunding certain items if the order has been placed without canceling the order. For all orders that would like to add something additional, please place another order or email support at [email protected] to cancel your current order.
How do I cancel my order?
If your order is still processing it may be canceled by contacting us at [email protected]. If you have been issued a tracking number, your order cannot be refunded.
Orders may take 3-5 business days to process. If your tracking number says "USPS awaiting item" then your order is still processing.